**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
Update Payment info

I have been trying to update the card on my account for several weeks, and every time I try it says an error occurred, try again later. I would really like to update the card so that I can upgrade my phone so I can make sure the correct payment will be charged so I can continue to use FPOP
0
Best Answer
-
AlejandraG Posts: 5,164FreedomPop Newbie admin
Hi! Please provide us with the ICCID number of the LTE sim to be able to continue with the setup steps.chappykpitts said:My old Galaxy s2 is no longer holding a charge. I have recently purchased a sim and would like to swap my number to the new sim. A friend gave me his old GSM phone to use as he moved his sim to a newer phone.
What do I need to do to make this happen?
I had asked the question back in October through Support, and was said to purchase the Sim, and when I did, I've been trying to figure this out. And apparently [Support] Now doesn't allow one to ask a free question via email, even though it says you can ask a free question via email.
Also, please confirm the GSM unlocked device given to you is capable of running Android 4.1 or iOS 8.2+.5
This discussion has been closed.
Answers
What do I need to do to make this happen?
I had asked the question back in October through Support, and was said to purchase the Sim, and when I did, I've been trying to figure this out. And apparently [Support] Now doesn't allow one to ask a free question via email, even though it says you can ask a free question via email.
Yes the two phones I have that are GSM and LTE capable are above the 4.1 threshold. One I just unlocked, rooted and loaded 7.1, and the other is unlocked, rooted and loaded 4.4 Kit Kat.
However if the device or devices have been rooted, we cannot guarantee that our app will run correctly.
We currently accept all major credit cards and debit (not prepaid, gift or virtual) cards . We accept VISA, MasterCard, Discover, and American Express.
Also, make sure to follow the next steps to perform the update on your payment info:
1) Use a PC and not your mobile
2) Clear cookies and Cache of the web browser, preferably Chrome or Firefox and/or using an incognito or private window.
Basically telling me that my money is no good?
Can I swap to another SPRINT phone without having to update the payment info?
Would you be so kind to forward a screenshot of the error you get while on an incognito window on your PC?
This is so far $22.24. I would really like to get something out of all this. LIKE ,MAYBE GETTING THE SIM ACTIVATED.
Something else you can try, is an alternate email address that the one you are using