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Why can nobody make a support ticket (nothing loads...spins and goes back to username/password field....numerous people have complained yet nothing gets fixed??) or call and get ahold of anyone. I've tried to cancel...downgrade and dispute charges yet i still keep getting charged. I have now filed two dispute cases with paypal and next steps is the State AG. This is dumb to have to complain here. only reason i really started to notice is suddenly my charges went up another 10 dollars a month with no change or usage on my end. This is for a hot spot that has been maybe used twice in 8 months!!!