**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Need to swap devices

Neil KleinNeil Klein Posts: 14FreedomPop Newbie
I need to swap the two devices on my account. I want the newly activated BYOD Samsung Galaxy S7 ###-###-9524 swapped to ###-###-0425 to replace the Galaxy S5. I then want the 9524 account cancelled.

Answers

  • I need to swap the two devices on my account. I want the newly activated BYOD Samsung Galaxy S7 ###-###-9524 swapped to ###-###-0425 to replace the Galaxy S5. I then want the 9524 account cancelled.

    Hi!

    Our team is glad to assist you.

    The swap has been successfully completed. Please turn off the devices and back on. Let us know if they are working properly.

    If you would like to cancel line xxxxxx9524

    Below the steps:

    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
Sign In or Register to comment.