Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Swap Device

Brock ScottBrock Scott Posts: 2FreedomPop Newbie
I need to remove the HTC Evo & Add My LTE Sim Card I just got from Best Buy. Also remove all the other devices on the account because those no longer work. If possible please link this Sim to the phone number ending 9430 on my account with that gsm Sim.

New LTE Sim:
89011704278235856087

Answers

  • CarlosGCarlosG Posts: 2,265 admin

    I need to remove the HTC Evo & Add My LTE Sim Card I just got from Best Buy. Also remove all the other devices on the account because those no longer work. If possible please link this Sim to the phone number ending 9430 on my account with that gsm Sim.

    New LTE Sim:
    89011704278235856087

    Hello,

    Our team is more than willing to help you with this issue. But before we modify your account in any way we want to make sure we're on the same page. When it comes to device swapping, it's important to note that CDMA phones can only be swapped with other CDMA phones and not with GSM SIM cards as they work in different ways. We can, however, transfer phone numbers between any FreedomPop account. Our advice would be to activate the LTE SIm card in its own account by going to https://www.freedompop.com/activate and using a different email address.
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