Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Old CDMA phone stolen, want to put service on new GSM iPhone

KBearKBear Posts: 3FreedomPop Newbie
Hello,
I've read a few different posts here and I think I understand how it works, but I would like someone to help confirm it for me.

My old phone that had FreedomPop service, an iPhone 4S (CDMA) was stolen. I would like to disable service to that device, and put that service on a new device, an iPhone 6, but it is GSM and requires a SIM card. How do I do this?

From what I've been reading, it seems that I will have to buy a FreedomPop SIM for the new phone, but I can't transfer the service to it, but once I get new service for it, I can have it under my old username and password. However, in order to do this I have to login to FreedomPop and then order the SIM. Is all this correct? Please give me very specific instructions so I don't mess it up. Thanks!

Answers

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