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cant enable my 803S bought from newegg

Kurt SchnelleKurt Schnelle FreedomPop Newbie Posts: 0
The page after the subscription selection page never fully populates.

Comments

  • echangechang FreedomPop Newbie Posts: 0
    Try a different browser? Clear your cache? I bought mine from Newegg too and I activated with no problem. My problem is the battery doesn't charge at all. Does yours?
  • EddyNG CastilloEddyNG Castillo FreedomPop Newbie Posts: 3
    Had issue with the battery from the one I bought I new, did RMA and got another unit, battery charges on that one.
  • Walter WangWalter Wang FreedomPop Newbie Posts: 1
    Call in for tech support. Got mine Friday afternoon and registered an account but it is not being accepted on the Sprint network... seems some issue with the MEID Dec and MEID Hex... I have a ticket open and am waiting on tech support to get it working - hopefully Monday.
  • Cat ChenCat Chen FreedomPop Newbie Posts: 5
    I got the same issue. It is not being accepted on the sprint network. How do you open a ticket, call the tech support? Keep us posted. Thanks
  • @Kurt Schnelle@Walter Wang
    Can you try your device? Our developers have released an over the air fix.

    You may need to do an update.
    To check for these updates:
    1. Log in to the home page.
    2. Click Advanced settings.
    3. Click WAN > Setup.
    4. Click Update 3G PRL.
    5. After the update checking is completed, click Update 3G Profile.
  • scott1_scott1_ FreedomPop Newbie Posts: 2
    KathyFP said:

    @Kurt Schnelle@Walter Wang
    Can you try your device? Our developers have released an over the air fix.

    You may need to do an update.
    To check for these updates:
    1. Log in to the home page.
    2. Click Advanced settings.
    3. Click WAN > Setup.
    4. Click Update 3G PRL.
    5. After the update checking is completed, click Update 3G Profile.

    Hi, How are you. I tried this update and I am still getting "Your FreedomPop device is not found in our system. Please contact customer service"... I emailed customer service a week ago and still no response. Called the number a few times couldn't wait longer unfortunately. Is there someone there that can check my meid in the system?
  • Stephen MatthewsStephen Matthews FreedomPop Newbie Posts: 0
    KathyFP said:

    @Kurt Schnelle@Walter Wang
    Can you try your device? Our developers have released an over the air fix.

    You may need to do an update.
    To check for these updates:
    1. Log in to the home page.
    2. Click Advanced settings.
    3. Click WAN > Setup.
    4. Click Update 3G PRL.
    5. After the update checking is completed, click Update 3G Profile.

    Had exact same problem with same equip from same vendor, the above solution did the trick for me. Thanks!
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