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Please refund credit on my account

whleongwhleong Posts: 2FreedomPop Newbie
I have $24.75 top up credit balance on my account. Can you please refund.

Answers

  • AlejandraGAlejandraG Posts: 5,200FreedomPop Newbie admin
    whleong said:

    I have $24.75 top up credit balance on my account. Can you please refund.

    Good day. We were able to find the $24.75 credit under the LTE sim account under the email address that you use for this forum. Unfortunately, credit is not refundable by the agreed policy in our terms and conditions, we do apologize.

    It will always be available on the account for reactivation and you can use it towards overage but we are unable to reimburse it we are afraid.
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