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Only make calls on wifi

rdw323rdw323 Posts: 27FreedomPop Newbie
I am able to make calls and when connected to Wifi. When i'm off Wifi, the phone is not picking any mobile data at all.

I tried the APN settings, re-installing the app, and even resetting the phone but it is still not working. I have good signal when off wifi, the bars are high and connected to AT&T network. It tried even to reset the carrier using the Motorola instructions. I was never emailed a msl number. Plus when I put in the reset numbers no prtompts come up to enter a number. I have a photon g5 plus.

When looking at sim information it does not look as if my phone is active on the data Network.

Answers

  • The user and all related content has been deleted.
  • rdw323rdw323 Posts: 27FreedomPop Newbie
    Yes the line is the email I am using here in this forum.
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    How can I reset it and change the IMEI this was for a different phone than I originally input it in for
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    607-862-8212
  • The user and all related content has been deleted.
  • rdw323rdw323 Posts: 27FreedomPop Newbie
    I have a Moto 5g plus with has both options for gsm device and cdma
  • rdw323rdw323 Posts: 27FreedomPop Newbie
    I am connected mobile network but I am wondering if I disabled moble network (for data) if I am able to still make calls with the phone
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    351856087200440
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    Just to confirm do I need to have data enabled on the phone to make calls. Also would this data being used to make calls be used against the data under the plan?
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    One last question. I first signed up for the one GB per month and unlimited but canelled it due to it not working just wondering if I can go back to that plan. It's no longer listed as an option for me to choose from the plan list.
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    I apologize for the additional question. But I have been using the service and it appears that when I am making a phone call it is constantly doing 2mb every minute or 1mb a minute when a phone call is being placed. Was wondering if there is an issue with data usage or just wondering what is the cause of this. I looked at other forums and other users had similar issues.

    Another question was once an error message said re-establish sim card. Just wondering why this occurred. I reset the mobile connection in addition to resetting the phone and everything is working. Just wondering if this is a common occurrence.
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    Calls

    1/14/19 7:34 19 minutes
    1/14/19 6:05 4 minutes
    1/14/19 5:23 5 minutes
    1/11/2019 6:28 4 minutes
    1/9/2019 6:05 18 minutes

    These are the calls that are greater than 1 minute that after 2 minutes data started collecting or being charged every minute for 2mb.
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie

  • rdw323rdw323 Posts: 27FreedomPop Newbie
    Attached is your request
  • [Deleted User][Deleted User] Posts: 0 admin
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  • rdw323rdw323 Posts: 27FreedomPop Newbie
    Any call I am making it appears that I am getting hit for 2mb minute hence is the list. I was not on wifi for these calls. Look at 1/14/2019 from 1936 to 1955 I have 2mb every 2 minutes being charged . The same goes for every other call. I gave you a list earlier of the longer times and start if the call and the entire list. Happened with other calls as well.
  • [Deleted User][Deleted User] Posts: 0 admin
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