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Phone Swap BYOD request

Benjamin SmithBenjamin Smith Posts: 8FreedomPop Newbie
I activated two BYOD devices and need to swap them with my current devices.
1st device
Old imei 355082077510625
New imei 089502951103766153

2nd device
Old imei 355082075518612
New imei 089502951104675987

Thank you.

Best Answer

Answers

  • Benjamin SmithBenjamin Smith Posts: 8FreedomPop Newbie
    CarlosG said:

    I activated two BYOD devices and need to swap them with my current devices.
    1st device
    Old imei 355082077510625
    New imei 089502951103766153

    2nd device
    Old imei 355082075518612
    New imei 089502951104675987

    Thank you.

    Hi,

    Our team is more than willing to help you resolve this issue. We have swapped the devices between the accounts requested. Please turn all of them off and back on and let me know if they work properly.
    They both updated once I refreshed the freedompop app after power cycling. Thank you.
  • Benjamin SmithBenjamin Smith Posts: 8FreedomPop Newbie
    Alright after power cycling and telling the freedompop app to refresh the new devices have updated. Thank you for the quick support.
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