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Mifi 500 LTE won't connect to LTE

Alan_MAlan_M Posts: 7FreedomPop Newbie
I know this is an LTE zone because my phone connects LTE. It looks like it would connect 3G, but I don't have that plan. I tried to update the profile, but it fails. I tried to do a reset, but I don't have the MSL code.
The device was inactive for awhile. The account is reactivated, but the device hasn't worked since.

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