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Don't add the unwanted "service" to my account anymore, I have enough of canceling them

SamWangSamWang FreedomPop Newbie Posts: 2
Hello,
I don't want ANYTHING but the free service for this account. So I canceled ANY charged plan at least twice a month, but I'm always getting charged, again and again, now I need this kind of things to stop happening, and I dispute any charge regarding the "service" I canceled numerous times, would you please help me to get refunded and make sure the system WILL NOT anymore automatically add ANY payment to my plan in the future?

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,802 admin
    SamWang said:

    Hello,
    I don't want ANYTHING but the free service for this account. So I canceled ANY charged plan at least twice a month, but I'm always getting charged, again and again, now I need this kind of things to stop happening, and I dispute any charge regarding the "service" I canceled numerous times, would you please help me to get refunded and make sure the system WILL NOT anymore automatically add ANY payment to my plan in the future?

    Hi! It seems the FreedomPop Phone Premier add-on was generating charges in your account but we can confirm it's between successfully taken off your account.
    Unfortunately, it's not a refundable charge because it's outside its 14-day warranty after signup and purchase for the line.
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