**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

WANT A REFUND ASAP FOR CANCELLED SERVICE

mmarrerommarrero Posts: 4FreedomPop Newbie
I WISH A REFUND FOR MY CANCELLED SERVICE,I PLACED THAT TODAY.NUMBER ASSOCIATED WITH THAT IS 4075430931 NEED IT ASAP,THANKS.MICHAEL MARRERO

Answers

  • AlejandraGAlejandraG Posts: 5,123FreedomPop Newbie admin
    mmarrero said:

    I WISH A REFUND FOR MY CANCELLED SERVICE,I PLACED THAT TODAY.NUMBER ASSOCIATED WITH THAT IS 4075430931 NEED IT ASAP,THANKS.MICHAEL MARRERO

    Good day. After looking under the email address that you use for this forum, we were able to determine the account was canceled only until the charge had already taken place.
    We do apologize but are afraid the charge is not refundable.
  • mmarrerommarrero Posts: 4FreedomPop Newbie
    This is the transaction-Transaction Number: 118703356 I want to obtain a refund for it,I havent used this phone in months however I was billed for it.
  • AlejandraGAlejandraG Posts: 5,123FreedomPop Newbie admin
    mmarrero said:

    This is the transaction-Transaction Number: 118703356 I want to obtain a refund for it,I havent used this phone in months however I was billed for it.

    Per our terms and conditions, as agreed by you on signup, you will have recurrent payments for plans or services that you do not cancel or unsubscribe from until the account is canceled, even though there is no use.
  • mmarrerommarrero Posts: 4FreedomPop Newbie
    I will be placing a **** with my bank and recommending to all my GAB and Twitter followers to stay away from your services.You guys are billing users for UNAUTHORIZED SERVICES AND PLANS.This particular was cancelled weeks ago and I had to re-request a cancellation due to someone over there at freedompop didnt do their jobs.
  • AlejandraGAlejandraG Posts: 5,123FreedomPop Newbie admin
    mmarrero said:

    I will be placing a **** with my bank and recommending to all my GAB and Twitter followers to stay away from your services.You guys are billing users for UNAUTHORIZED SERVICES AND PLANS.This particular was cancelled weeks ago and I had to re-request a cancellation due to someone over there at freedompop didnt do their jobs.

    As the account holder, you have access to your account as well as able to manage subscriptions for services or plans as well as confirm the ones active on your account. We understand your request; and you reserve the right for disputing; however, in accord to our terms of service, we will be unable to issue a refund
Sign In or Register to comment.