**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Can't receive text without wifi

JX2019JX2019 Posts: 4FreedomPop Newbie
My phone can send text most of the times without problems, whether there is wifi or not. However, I can only receive text if the phone is connected via wifi Can anybody help?

Comments

  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    JX2019 said:

    My phone can send text most of the times without problems, whether there is wifi or not. However, I can only receive text if the phone is connected via wifi Can anybody help?

    Hi! Let us see how we can help. Can you please confirm the ICCID number, if you have an LTE or the MEID if you have a CDMA device?
  • JX2019JX2019 Posts: 4FreedomPop Newbie
    iccid: 89011200000504096362
    Thanks!
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    JX2019 said:

    iccid: 89011200000504096362
    Thanks!

    The device is correctly assigned, we recommend the next steps to ensure systems are set up correctly.

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android.

    You can use this link directly: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Then:
    1. Select the menu button (located to the right of the home button)
    2. Tap Settings
    3. Tap More(upper right)
    4. Then scroll down and tap System Update
    . Select Update Profile and let it run fully (may take up to 90 seconds)
    6. After the network profile is updated, repeat the same steps, but this time select Update PRL instead of update profile

    After performing the PRL update please perform a carrier reset. In some cases, you will be asked for a password, which is your device's Master Subsidy Lock code (MSL): 418091
    If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.

    Here are the steps to reset:

    1. Disable WiFi and enable data if needed.
    2. Go to the dial pad or phone app.
    3. Enter # # 72786 #
    4. If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right-hand corner.
    5. Confirm the reset.
    6. Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.

    -Sync Account Data
    Go to Menu on the app and scroll down until you find the option that reads "Sync Account".Log in with your phone number (ending in 6976)instead of email address.
Sign In or Register to comment.