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MiFi 5580 won't conect to the internet

winniepoohwinniepooh Posts: 6FreedomPop Newbie
Hi, I have a problem with my MiFi 5580 lately, I can connect to the MiFi but unable connect to the internet. Whenever I connect to the MiFi, it connect to the https://my.mifi and do nothing. I appreciate if anyone can help. Thanks.

Best Answer

Answers

  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Hi, I have a problem with my MiFi 5580 lately, I can connect to the MiFi but unable connect to the internet. Whenever I connect to the MiFi, it connect to the https://my.mifi and do nothing. I appreciate if anyone can help. Thanks.

    Hi! Let us help you check on this. Can you please confirm the MEID number for the device in question?
  • winniepoohwinniepooh Posts: 6FreedomPop Newbie
    edited January 6 #4
    Thank you for the quick response. MEID HEX is 99000329338755, MEID DEC is 256691485703376981.
    Post edited by winniepooh on
  • winniepoohwinniepooh Posts: 6FreedomPop Newbie
    Hi, my MiFi is not working lately.

    1) I connect to my Freedompop Hotspot
    2) I browse to any website - example "http://google.com"
    3) It redirects me to https://setuplte.freedompop.com/sprint/activatelte … - which has a button to click on which says "Get Account Updates Now"
    4. I click the button, and then I get an error page.

    Please help. MEID HEX is 99000329338755, MEID DEC is 256691485703376981. Thanks.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Thank you for the quick response. MEID HEX is 99000329338755, MEID DEC is 256691485703376981.

    Hi, my MiFi is not working lately.

    1) I connect to my Freedompop Hotspot
    2) I browse to any website - example "http://google.com"
    3) It redirects me to https://setuplte.freedompop.com/sprint/activatelte … - which has a button to click on which says "Get Account Updates Now"
    4. I click the button, and then I get an error page.

    Please help. MEID HEX is 99000329338755, MEID DEC is 256691485703376981. Thanks.

    Our records indicate you required to cancel this account via our email team last week. The device will no longer work.
  • winniepoohwinniepooh Posts: 6FreedomPop Newbie
    I have never required to cancel my account.
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