**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

MiFi 5580 won't conect to the internet

winniepoohwinniepooh FreedomPop Newbie Posts: 6
Hi, I have a problem with my MiFi 5580 lately, I can connect to the MiFi but unable connect to the internet. Whenever I connect to the MiFi, it connect to the https://my.mifi and do nothing. I appreciate if anyone can help. Thanks.

Best Answer

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin

    Hi, I have a problem with my MiFi 5580 lately, I can connect to the MiFi but unable connect to the internet. Whenever I connect to the MiFi, it connect to the https://my.mifi and do nothing. I appreciate if anyone can help. Thanks.

    Hi! Let us help you check on this. Can you please confirm the MEID number for the device in question?
  • winniepoohwinniepooh FreedomPop Newbie Posts: 6
    edited January 6 #4
    Thank you for the quick response. MEID HEX is 99000329338755, MEID DEC is 256691485703376981.
    Post edited by winniepooh on
  • winniepoohwinniepooh FreedomPop Newbie Posts: 6
    Hi, my MiFi is not working lately.

    1) I connect to my Freedompop Hotspot
    2) I browse to any website - example "http://google.com"
    3) It redirects me to https://setuplte.freedompop.com/sprint/activatelte … - which has a button to click on which says "Get Account Updates Now"
    4. I click the button, and then I get an error page.

    Please help. MEID HEX is 99000329338755, MEID DEC is 256691485703376981. Thanks.
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin

    Thank you for the quick response. MEID HEX is 99000329338755, MEID DEC is 256691485703376981.

    Hi, my MiFi is not working lately.

    1) I connect to my Freedompop Hotspot
    2) I browse to any website - example "http://google.com"
    3) It redirects me to https://setuplte.freedompop.com/sprint/activatelte … - which has a button to click on which says "Get Account Updates Now"
    4. I click the button, and then I get an error page.

    Please help. MEID HEX is 99000329338755, MEID DEC is 256691485703376981. Thanks.

    Our records indicate you required to cancel this account via our email team last week. The device will no longer work.
  • winniepoohwinniepooh FreedomPop Newbie Posts: 6
    I have never required to cancel my account.
Sign In or Register to comment.