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Im being charged 31.54 for no reason after accidently pressing 1 on my phone ordering a sim card

Alto1288Alto1288 FreedomPop Newbie Posts: 9
I only know of one account. I may have created an account long ago with a phone number i used to call for support and accidentally pressed 1 to buy a sim card.

I got the sim card that i did not want to buy and i think it automatically put me on a plan and has been charging me for months. Please remove this payment including the 1 cent on the card that i keep getting charged.

Comments

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin
    Alto1288 said:

    I only know of one account. I may have created an account long ago with a phone number i used to call for support and accidentally pressed 1 to buy a sim card.

    I got the sim card that i did not want to buy and i think it automatically put me on a plan and has been charging me for months. Please remove this payment including the 1 cent on the card that i keep getting charged.

    Hi! We were able to find two LTE accounts under the email that you use for this forum but none of them have the $31.54 charge being disputed.
    Could there be a different account under a different email address generating that charge?
  • Alto1288Alto1288 FreedomPop Newbie Posts: 9
    yes the phone number i called with is 7737440042. it asked me to get a freedom pop sim and i accdently pressed 1. I think af ter that, it started charging me monthly. Please cancel that account and refund me all the money that i was being charged for not using.
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin
    Alto1288 said:

    yes the phone number i called with is 7737440042. it asked me to get a freedom pop sim and i accdently pressed 1. I think af ter that, it started charging me monthly. Please cancel that account and refund me all the money that i was being charged for not using.

    There is no account showing under 7737440042 either. Can you please let us know if it was under a different email address?
  • Alto1288Alto1288 FreedomPop Newbie Posts: 9
    im not sure what account it is on. All i know is that it is charging my credit card and im not sure where it is coming from. What other info can i provide to you to find what account this is attached to?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin
    Alto1288 said:

    im not sure what account it is on. All i know is that it is charging my credit card and im not sure where it is coming from. What other info can i provide to you to find what account this is attached to?

    We will be opening a private message regarding this matter as we need to provide and gather personal account information.
This discussion has been closed.