$1.75 charge on free account?

mariodabmariodab Posts: 3FreedomPop Newbie
I have no services active yet I am seeing a recurring $1.95 charge. Why is this?

Comments

  • mariodab said:

    I have no services active yet I am seeing a recurring $1.95 charge. Why is this?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the line in question so we can take a closer look at it.
  • mariodabmariodab Posts: 3FreedomPop Newbie
    I figured it out. It’s an admin fee. I want to cancel this “free” service and get my top up deposit back. Last 4 are 6287
  • mariodab said:

    I figured it out. It’s an admin fee. I want to cancel this “free” service and get my top up deposit back. Last 4 are 6287

    Hi!

    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
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