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How to enable wifi calling

Ken KizerKen Kizer Posts: 28FreedomPop Newbie
Samsung Note 3. Following Sprint's directions, when I attempt to enable wifi calling, error message says "Wifi calling not enabled. Try again later." What am I missing?

Answers

  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    Samsung Note 3. Following Sprint's directions, when I attempt to enable wifi calling, error message says "Wifi calling not enabled. Try again later." What am I missing?

    Hello Ken, please provide us with the MEID number of your device to help you look into this.
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    256 691 512 705 779 542
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    After looking at the device, the account is in order and the regular troubleshooting should not required to enable wifi calling. We recommend the next steps to ensure systems are set up correctly and we are on the same page:

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android. You can use this link directly: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Then:
    1. Select the menu button (located to the right of the home button)
    2. Tap Settings
    3. Tap More(upper right)
    4. Then scroll down and tap System Update
    . Select Update Profile and let it run fully (may take up to 90 seconds)
    6. After the network profile is updated, repeat the same steps, but this time select Update PRL instead of update profile

    After performing the PRL update please perform a carrier reset. In some cases, you will be asked for a password, which is your device's Master Subsidy Lock code (MSL): 091582
    If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.

    Here are the steps to reset:

    1. Disable WiFi and enable data if needed.
    2. Go to the dial pad or phone app.
    3. Enter # # 72786 #
    4. If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right hand corner.
    5. Confirm the reset.
    6. Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.


    -Sync Account Data
    Go to Menu on the app and scroll down until you find the option that reads "Sync Account". Log in with your phone number (ending in 6938) instead of email address.
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    Did the system updates, did the reset. When I tap "sync account", that menu disappears. It no longer asks for an email address. Then a message appears at the top saying "your phone number is xxx-xxx-6938". When I go to settings/enable wifi, and attempt to enable it, I still get the error "Wifi calling not enabled. Try again later."
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    Did the system updates, did the reset. When I tap "sync account", that menu disappears. It no longer asks for an email address. Then a message appears at the top saying "your phone number is xxx-xxx-6938". When I go to settings/enable wifi, and attempt to enable it, I still get the error "Wifi calling not enabled. Try again later."

    Hello Ken. our question remains on why you need to enable wifi calling as it is not part of the troubleshooting for the CDMA device you have.
    As long as you followed and performed all the steps above, just open the FP messaging app to use the dialer and make a call.
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    Reception in my house is so bad it's impossible to carry on a conversation.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    Reception in my house is so bad it's impossible to carry on a conversation.

    Our communications are already done via data, so by default, when you connect to wifi, you can use our app to call and text without having to enable wifi calling.
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    I can't make or answer a phone call, connected to wifi, sitting 6 feet away from the Verizon router.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    I can't make or answer a phone call, connected to wifi, sitting 6 feet away from the Verizon router.

    Can you please confirm you are making the call from the FP messaging app dialer and not the native dialer on your device?
    Are you able to get or make calls, while on data?
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    Using the messaging app, I can dial, and the other phone rings, but it doesn't actually connect so I can talk.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    Using the messaging app, I can dial, and the other phone rings, but it doesn't actually connect so I can talk.

    What happens when the other phone tried to pickup your call?
  • Ken KizerKen Kizer Posts: 28FreedomPop Newbie
    Just now it did work, making and receiving a call. Same conditions as when it didn't work.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Kizer said:

    Just now it did work, making and receiving a call. Same conditions as when it didn't work.

    We are glad to learn that Ken.
    For future reference, the steps we provided are the basic troubleshooting that you should always try if getting some type of issue with our service.
    Also, you can use our support site at support.freedompop.com

    Please let us know if we can help with something else.
This discussion has been closed.