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SIM card not activated on Samsung Galaxy Note 8

CleverUsernameCleverUsername Posts: 19FreedomPop Newbie
Hi, I put my SIM card into an unlocked Samsung Galaxy Note 8, (IMEI: 358502080739306) and downloaded the FreedomPop app but when I started the app it gave a message saying "Contact customer support to activate". I tried activating it on the site (https://www.freedompop.com/activate) and the site said it's already activated.

Comments

  • AlejandraGAlejandraG Posts: 5,164FreedomPop Newbie admin

    Hi, I put my SIM card into an unlocked Samsung Galaxy Note 8, (IMEI: 358502080739306) and downloaded the FreedomPop app but when I started the app it gave a message saying "Contact customer support to activate". I tried activating it on the site (https://www.freedompop.com/activate) and the site said it's already activated.

    Hi! Let us help you look into this. Can you please confirm the ICCID number for that sim?
  • CleverUsernameCleverUsername Posts: 19FreedomPop Newbie
    This SIM card worked before on an iPhone 6 Plus. Does the Galaxy Note 8 require a different kind of SIM card? The reason for not using it anymore on the iPhone is that the app now requires iOS 8.2 or later, and my iPhone only has 8.1.2.
  • AlejandraGAlejandraG Posts: 5,164FreedomPop Newbie admin

    This SIM card worked before on an iPhone 6 Plus. Does the Galaxy Note 8 require a different kind of SIM card? The reason for not using it anymore on the iPhone is that the app now requires iOS 8.2 or later, and my iPhone only has 8.1.2.

    We need to determine the kind of sim in question, which is why we need the ICCID number, please
  • CleverUsernameCleverUsername Posts: 19FreedomPop Newbie
    On the top it says 8901170427 and on the bottom it says 8132044407.
  • AlejandraGAlejandraG Posts: 5,164FreedomPop Newbie admin

    On the top it says 8901170427 and on the bottom it says 8132044407.

    The account linked to the sim with ICCID 89011704278132044407 is dormant. To be able to reactivate it, you will need to log in my.freedompop.com and update your billing information for the account named "LTE SIM Kit - 3-in-1 - Voice/Data Bundle#1".

    Keep in mind that we currently accept all major physical credit cards and debit cards (not prepaid and/or virtual). We accept VISA, MasterCard, Discover, and American Express.
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