How long does it take for Premium VIP Service to be set up?

ctmorrisonctmorrison Posts: 2FreedomPop Newbie
I ordered a hotspot on Dec 28th and have not yet received it. Since FreedomPop does not provide any "real" support unless you sign up for Premium VIP Service, I did that yesterday afternoon so I can talk to someone. However, when I try to submit a ticket, their system still says I'm still not signed up even though the website shows that I am. Have I made a gross mistake by going with FreedomPop????

Answers

  • [Deleted User][Deleted User] Posts: 0
    edited January 9 #2

    I ordered a hotspot on Dec 28th and have not yet received it. Since FreedomPop does not provide any "real" support unless you sign up for Premium VIP Service, I did that yesterday afternoon so I can talk to someone. However, when I try to submit a ticket, their system still says I'm still not signed up even though the website shows that I am. Have I made a gross mistake by going with FreedomPop????

    Hi!

    Our team is glad to assist you.

    We are sorry to know you are experiencing issues with shipping.

    Your order is still pending, please allow 7 - 10 business days to receive it.
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