**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
How long does it take for Premium VIP Service to be set up?
I ordered a hotspot on Dec 28th and have not yet received it. Since FreedomPop does not provide any "real" support unless you sign up for Premium VIP Service, I did that yesterday afternoon so I can talk to someone. However, when I try to submit a ticket, their system still says I'm still not signed up even though the website shows that I am. Have I made a gross mistake by going with FreedomPop????