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RMA sent in Nov, still haven't received my replacemtn

JL RJL R FreedomPop Newbie Posts: 4
Hello,
I returned a boot-looped phone back in Nov. My account has been sitting at the "your order will ship in the next 1-7 days" status since the RMA was authorized. I still have not received my replacement phone or any updates on when it will ship. When will my replacement be shipped?

RMA 105783
Tracking# (USPS) 9505510019818324259685

Answers

  • MarcelaSMarcelaS Posts: 639 admin
    JL R said:

    Hello,
    I returned a boot-looped phone back in Nov. My account has been sitting at the "your order will ship in the next 1-7 days" status since the RMA was authorized. I still have not received my replacement phone or any updates on when it will ship. When will my replacement be shipped?

    RMA 105783
    Tracking# (USPS) 9505510019818324259685

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • JL RJL R FreedomPop Newbie Posts: 4
    Hello,
    The last four digits of my phone number are 6300.
  • MarcelaSMarcelaS Posts: 639 admin
    JL R said:

    Hello,
    The last four digits of my phone number are 6300.

    Hi!

    We have escalated this information to the appropriate team to investigate this case. As soon as we have more information we will contact you on this channel.

    We appreciate your patience.
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