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PLEASE REMOVE PERMENTY global plus in my account

KUNLIN_WANGKUNLIN_WANG FreedomPop Newbie Posts: 5
I have been charged global plus three times. I didn’t use that service and it active without my permission.Could you refund the money for me?

Answers

  • CarlosGCarlosG Posts: 659 admin

    I have been charged global plus three times. I didn’t use that service and it active without my permission.Could you refund the money for me?

    Hello,

    Our team is more than willing to help you resolve this issue. Can you please confirm if the email address in your profile is the same as the one associated to the account where the charges appear?
  • KUNLIN_WANGKUNLIN_WANG FreedomPop Newbie Posts: 5
    Yes, the email address is the same as this account.
  • CarlosGCarlosG Posts: 659 admin

    Yes, the email address is the same as this account.

    Hi,

    After reviewing your account we verified that the system had mistakenly added the Global Plus 300 service to your account which is why our billing department has decided to refund the last two charges made. Please allow 3 to 5 business days for it to appear back in your card.

    Let us know if you have any other questions and we'll gladly help.
  • KUNLIN_WANGKUNLIN_WANG FreedomPop Newbie Posts: 5
    Thank you! I got the refund. And please permanently lock this service for me, I don’t need it. Thanks again!!
  • CarlosGCarlosG Posts: 659 admin

    Thank you! I got the refund. And please permanently lock this service for me, I don’t need it. Thanks again!!

    Understood. We're here to help in any way possible. Have a great week!
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