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I just ported out, my credit balance is $27.29, please refund

garylgaogmailgarylgaogmail FreedomPop Newbie Posts: 5
edited January 11 in Account Help #1
Hi. I just ported out my LTE service 346-xxx-3386, my credit balance is $27.29, please refund to the credit card on file. Thanks!
Post edited by garylgaogmail on

Answers

  • MarcelaSMarcelaS Posts: 639 admin

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • garylgaogmailgarylgaogmail FreedomPop Newbie Posts: 5
    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
  • MarcelaSMarcelaS Posts: 639 admin

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
  • garylgaogmailgarylgaogmail FreedomPop Newbie Posts: 5
    MarcelaS said:

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
    I ported out, can I cancel after ported out the number 346-xxx-3386 ?
  • MarcelaSMarcelaS Posts: 639 admin

    MarcelaS said:

    MarcelaS said:

    Hi. I just ported out my LTE service, my credit balance is $27.29, please refund to the credit card on file. Thanks!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
    thanks for your reply. Please cancel one line 346-xxx-3386, this line's credit balance is $27.29
    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms of service, whether or not the account is canceled, it's non-refundable.
    I ported out, can I cancel after ported out the number 346-xxx-3386 ?
    Hi!

    Yes, go ahead and cancel the account.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
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