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Top up transfer

fpcustomerfpcustomer FreedomPop Newbie Posts: 19
Hello,
I have a top up credit of $4.98 and would like to cancel this phone and transfer to my new phone.

Best Answers

  • fpcustomerfpcustomer Posts: 19
    #3 Accepted Answer
    Hello I have canceled the Samsung phone 5731 and the new line iPhone shows as having the number 0331 in the devices section.

Answers

  • TBuckTBuck FreedomPop Newbie Posts: 15
    edited January 17 #5
    I added top up credits and they didn't show up. I also inadvertently topped up an old phone I don't use-can that charge be removed?
    Post edited by TBuck on
  • TBuckTBuck FreedomPop Newbie Posts: 15
    I accidently topped up a phone that is still listed in my devices-can that be cancelled?
  • MarcelaSMarcelaS Posts: 688 admin
    TBuck said:

    I added top up credits and they didn't show up. I also inadvertently topped up an old phone I don't use-can that charge be removed?

    TBuck said:

    I accidently topped up a phone that is still listed in my devices-can that be cancelled?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone numbers in question so we can take a closer look at it.
  • TBuckTBuck FreedomPop Newbie Posts: 15
    Samsung S5 ends in 5154. The old S4 ends in 9098.
    Thanks!
  • MarcelaSMarcelaS Posts: 688 admin
    TBuck said:

    Samsung S5 ends in 5154. The old S4 ends in 9098.
    Thanks!

    Hi!

    After verifying your account, we found we can go ahead and transfer the credit from line 9098 to 5154. Please confirm.
  • TBuckTBuck FreedomPop Newbie Posts: 15
    Thank you Marcela
    2pm 1/18/19 and still no texts available.
    Heavy sigh. :- (
  • TBuckTBuck FreedomPop Newbie Posts: 15
    Why aren't my top up credits allowing me to text? What good is adding top up credits if they don't show up in my account? I am considering disputing the charge with my credit card and just waiting for my cycle to renew. No free phone support really stinks.
  • TBuckTBuck FreedomPop Newbie Posts: 15
    9:30am 1/21/19 Still not able to text. Why is top up not working?
  • MarcelaSMarcelaS Posts: 688 admin
    TBuck said:

    Thank you Marcela
    2pm 1/18/19 and still no texts available.
    Heavy sigh. :- (

    TBuck said:

    Why aren't my top up credits allowing me to text? What good is adding top up credits if they don't show up in my account? I am considering disputing the charge with my credit card and just waiting for my cycle to renew. No free phone support really stinks.

    TBuck said:

    9:30am 1/21/19 Still not able to text. Why is top up not working?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • TBuckTBuck FreedomPop Newbie Posts: 15
    Samsung S5 5154. I provided this back on the 18th-are you spoofing me?
  • MarcelaSMarcelaS Posts: 688 admin
    edited January 21 #15
    TBuck said:

    Samsung S5 5154. I provided this back on the 18th-are you spoofing me?

    Since a different issue is being mentioned, we wanted to make sure, we know which phone number is having the issue to resolve the issue as soon as possible.

    Thank you very much for the information being provided.

    We are currently checking your account.
  • TxphamTxpham FreedomPop Newbie Posts: 3
    Hi, I have cancelled account ending 3358, please transfer the top up credit to account ending 3718.
  • TBuckTBuck FreedomPop Newbie Posts: 15
    6 days since I topped up and texts are still at zero. I feel so cold and all alone. I've been a FreedomPop customer for years-on my 3rd phone and this has never happened. Depression is setting in.
  • MarcelaSMarcelaS Posts: 688 admin
    Txpham said:

    Hi, I have cancelled account ending 3358, please transfer the top up credit to account ending 3718.

    Hi!

    This case was already resolved by one of our emails agents. To avoid confusion we close this conversation.
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