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Why is it so difficult to cancel an account?

Enoch1221Enoch1221 Posts: 2FreedomPop Newbie
I went to the website and tried to do it online multiple times/days and it keeps telling me cancellation unsuccessful. So I tried calling as some have suggested and when I do that it tells me I have multiple accounts with that phone number (BUT I DONT) and hangs up every time without even giving me options to sort it out. I just want to cancel a service I don't even use, why does it have to be so damn difficult.

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