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Call quality issues on Android

kiwasabikiwasabi Posts: 13FreedomPop Newbie
Does anybody else have call quality issues with Freedompop on Android? Both my roommate and I have this problem. He has gone so far as to only use Google Hangouts and just use Freedompop for data. I notice in the settings section of Messages there are all kinds of technical options there. I had found an old thread recommending something to checkmark in that menu to fix the issue, but it was from 2014 and could not find the option in there. The clarity issues are only for the person on the other end, I hear them perfectly. I already did the voice echo calibration settings and everybody still says the clarity is horrible. I'm on the Sprint network version of Freedompop and my roommate is on AT&T so it isn't specific to either one of them. Freedompop also shut off my ability to make tickets so I've come here hoping someone has a solution. I guess I could do what my roommate is doing and use Google Hangouts but I'd rather not have to give out a different phone number to everyone yet again.

Comments

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    It is a Samsung Galaxy S5 with the following MEID info

    Dec:256691515206776183
    Hex:0x99000450676577
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    Android version 6.0.1
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    Could you ask me for all the info you need in one message so I don't have to wait 24 hours per response? My zip code is 80204
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    Thanks for that information. On an unrelated note, I was automatically topped up for $20...twice. And my account only ended up with $20 of it. But my bank account shows two $20 charges. And I don't remember authorizing $20 auto topup, only $10.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    Yes but you charged me TWICE for $20.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • kiwasabikiwasabi Posts: 13FreedomPop Newbie
    The second one is still pending. The first one is for today 1/23.
  • [Deleted User][Deleted User] Posts: 0 admin
    kiwasabi said:

    The second one is still pending. The first one is for today 1/23.

    Hi kiwasabi. It seems that the extra one you are referring to is a verification charge which drops automatically the following days as only one charge was attempted and confirmed on our end.
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