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Cancel current plan

stasdinhstasdinh Posts: 5FreedomPop Newbie
Hi,

I don't want to cancel the account, but please cancel my current plan and switch to Free plan, thank you.

My phone number is (224) 215-5470

My Bests,
Hung Tran

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • stasdinhstasdinh Posts: 5FreedomPop Newbie
    Hi,

    I followed up that, but that requests $20 TopUP while there is no any usage in the last 2 months. Now, the plan ends, I don't want to continue the current plan, please support to downgrade it on your end.

    Thank you!

    My Bests,
    Hung Tran

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • stasdinhstasdinh Posts: 5FreedomPop Newbie
    Hi,

    Account and Plan/Subscription are different terms. Why canceling a plan means canceling the account? I just want to end the current plan/subscription and apply the free plan for the account. What's the purpose of this charge? The current plan ends, please support to apply the free plan to my account.

    My Bests,
    Hung Tran
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
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