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Billing Issue

RBGoldRBGold Posts: 4FreedomPop Newbie
Hi, it says my account is suspended due to a billing issue. I have updated my billing information but the charge keeps getting bounced back with an insufficient funds message even though there are definitely sufficient funds. Could you please help me get my account activated?

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    RBGold said:

    Hi, it says my account is suspended due to a billing issue. I have updated my billing information but the charge keeps getting bounced back with an insufficient funds message even though there are definitely sufficient funds. Could you please help me get my account activated?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • harmansgillharmansgill Posts: 9FreedomPop Newbie
    My account is also suspended due to a billing issue. I tried to update my billing information and it won't go through.
  • [Deleted User][Deleted User] Posts: 0 admin

    My account is also suspended due to a billing issue. I tried to update my billing information and it won't go through.

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • RogermRogerm Posts: 1FreedomPop Newbie
    Hi there,
    My account is suspended for the same reason, my card is valid so not sure what the issue may be...
    Can you help?
  • [Deleted User][Deleted User] Posts: 0 admin
    Rogerm said:

    Hi there,
    My account is suspended for the same reason, my card is valid so not sure what the issue may be...
    Can you help?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  •   Christopher Lee Christopher Lee Posts: 15FreedomPop Newbie
    Hello,

    I am currently experiencing the exact same issue as the Original Poster as well as the other users on this thread. Some assistance regarding this "suspended account/billing issue" error is greatly appreciated!

    Thank you!
  • [Deleted User][Deleted User] Posts: 0 admin

    Hello,

    I am currently experiencing the exact same issue as the Original Poster as well as the other users on this thread. Some assistance regarding this "suspended account/billing issue" error is greatly appreciated!

    Thank you!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  •   Christopher Lee Christopher Lee Posts: 15FreedomPop Newbie
    Hi, Marcela!

    The last four digits of the phone number is 5100.

    Thanks for your help!
    Chris
  • [Deleted User][Deleted User] Posts: 0 admin

    Hi, Marcela!

    The last four digits of the phone number is 5100.

    Thanks for your help!
    Chris

    Hi!

    We've refreshed your account in order to ensure all systems are properly synchronized and that everything's working correctly. Please power cycle your phone. Once your device is back on, refresh the FreedomPop Messaging app by following the instructions provided here:

    https://support.freedompop.com/app/answers/detail/a_id/3240/kw/sync

    Should the same problem persist, then we would suggest you to try uninstalling the FreedomPop Messaging app. Please be advised that by uninstalling the app the text messages saved might get lost.

    Once the app has been reinstalled, make sure you refresh it by following the steps above.
  •   Christopher Lee Christopher Lee Posts: 15FreedomPop Newbie
    Excellent!

    Everything's back to normal!

    Thank you for your help, Marcela! :)
  • [Deleted User][Deleted User] Posts: 0 admin

    Excellent!

    Everything's back to normal!

    Thank you for your help, Marcela! :)

    Anytime!

    We are glad to assist you.

    If you have further questions, do not hesitate to contact us back.
  • g_dierk1g_dierk1 Posts: 1FreedomPop Newbie
    My account new month begins on 3/6, but I was already billed today, 2/28. I was planning to downgrade to a less costly plan prior to the next billing cycle (3/6), but just found out I was already billed. How do I get refunded on the difference in plans? The last 4 digits of my phone number is 6643. Thanks!
This discussion has been closed.