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Billing Issue

RBGoldRBGold Posts: 2FreedomPop Newbie
Hi, it says my account is suspended due to a billing issue. I have updated my billing information but the charge keeps getting bounced back with an insufficient funds message even though there are definitely sufficient funds. Could you please help me get my account activated?

Answers

  • MarcelaSMarcelaS Posts: 1,119 admin
    RBGold said:

    Hi, it says my account is suspended due to a billing issue. I have updated my billing information but the charge keeps getting bounced back with an insufficient funds message even though there are definitely sufficient funds. Could you please help me get my account activated?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • harmansgillharmansgill Posts: 9FreedomPop Newbie
    My account is also suspended due to a billing issue. I tried to update my billing information and it won't go through.
  • MarcelaSMarcelaS Posts: 1,119 admin

    My account is also suspended due to a billing issue. I tried to update my billing information and it won't go through.

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • RogermRogerm Posts: 1FreedomPop Newbie
    Hi there,
    My account is suspended for the same reason, my card is valid so not sure what the issue may be...
    Can you help?
  • MarcelaSMarcelaS Posts: 1,119 admin
    Rogerm said:

    Hi there,
    My account is suspended for the same reason, my card is valid so not sure what the issue may be...
    Can you help?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
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