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Switch iphone!

yulunyulun Posts: 9FreedomPop Newbie
I am currently Freedompop customer, and I am using Iphone 5c.
I would like to get a iphone 7, but I do not want to change my number under freedompop.
What should I do?
Thanks!

Comments

  • MarcelaSMarcelaS Posts: 1,025 admin
    yulun said:

    I am currently Freedompop customer, and I am using Iphone 5c.
    I would like to get a iphone 7, but I do not want to change my number under freedompop.
    What should I do?
    Thanks!

    Hi!

    If the new phone is a gsm unlocked device you will be able to use the current sim card.
  • yulunyulun Posts: 9FreedomPop Newbie
    The email in my account is not right, and I am trying to change it, but it does not work!
    How should I do?!
  • MarcelaSMarcelaS Posts: 1,025 admin
    yulun said:

    The email in my account is not right, and I am trying to change it, but it does not work!
    How should I do?!

    Hi!

    Please provide the email address you want to have on your account so we can further assist you.
  • yulunyulun Posts: 9FreedomPop Newbie
    I have solved the problem, but the other problem occur,.
    When I turn on the cellular (data), there is no internet connection even I still have 500MB, there is no LTE or 3G icon show up on the screen.
    Is there anything wrong??
  • MarcelaSMarcelaS Posts: 1,025 admin
    yulun said:

    I have solved the problem, but the other problem occur,.
    When I turn on the cellular (data), there is no internet connection even I still have 500MB, there is no LTE or 3G icon show up on the screen.
    Is there anything wrong??

    Hi!

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • yulunyulun Posts: 9FreedomPop Newbie
    0979, thank you very much!
  • MarcelaSMarcelaS Posts: 1,025 admin
    yulun said:

    0979, thank you very much!

    HI!

    From the home screen, tap Phone. On the keypad, dial ##873283# and tap Call. Tap OK. The handset will search for profile updates and install them. Tap OK. The profile is now updated.

    Reset Network Setting:

    (After updating the phone’s profile, proceed to have them reset the network setting): From the home screen,
    Tap Settings
    General
    Reset
    Reset Network Setting.

    Let us know if it works.
  • yulunyulun Posts: 9FreedomPop Newbie
    I assume that "From the home screen, tap Phone." is the green icon from iphone, not freedompop's icon.

    When I do it, it shows "Error performing request, Unknown Error", so it does not work.

    Thank you very much!

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