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Photon platinum device is not working

MaheshcMaheshc Posts: 2FreedomPop Newbie
Hi
I have a photon platinum device and it is not able to connect to the internet. The 4G light is blinking red.
If I go to my account, I am able to see the device but for some reason, it says that the order is processed and not yet shipped. Can you some one suggest to how to activate this device back up in my account?
Thanks
Mahesh

Comments

  • [Deleted User][Deleted User] Posts: 0 admin
    Maheshc said:

    Hi
    I have a photon platinum device and it is not able to connect to the internet. The 4G light is blinking red.
    If I go to my account, I am able to see the device but for some reason, it says that the order is processed and not yet shipped. Can you some one suggest to how to activate this device back up in my account?
    Thanks
    Mahesh

    Hi!

    Our team is glad to assist you.

    Please confirm the device's IMEI/DEC numbers so that we can take a closer look at it
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