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Franklin hotspot has "unforeseen technical issue"

Usually BefuddledUsually Befuddled Posts: 41FreedomPop Newbie


I have a Franklin Hotspot. It's worked well until this week's trip; now it never sends data. When I found a working WiFi I logged into my account, and read a note about a "unforeseen technical issue" telling me to contact Support. That link said phone support was extra cost but I could send an email for free.

So I composed a note at only to be told after submission that email support was ALSO extra charge.

So my only option is to post here and ask what this "unforeseen technical issue" is, and how to I overcome it?

Comments

  • MarcelaSMarcelaS Posts: 1,025 admin



    I have a Franklin Hotspot. It's worked well until this week's trip; now it never sends data. When I found a working WiFi I logged into my account, and read a note about a "unforeseen technical issue" telling me to contact Support. That link said phone support was extra cost but I could send an email for free.

    So I composed a note at only to be told after submission that email support was ALSO extra charge.

    So my only option is to post here and ask what this "unforeseen technical issue" is, and how to I overcome it?

    Hi!

    Our team is glad to assist you.

    Please confirm the device's MAC id number and the email associated with it so that we can take a closer look at it
  • Usually BefuddledUsually Befuddled Posts: 41FreedomPop Newbie
    So my Hotspot has been locked out. The link tells me to contact support over this
    "unforeseen technical issue"

    I go to
    https://support.freedompop.com/app/answers/detail/a_id/3056/
    which says:
    You must have the “Live Phone Support Service” to speak with a FreedomPop representative by phone. However you can submit a ticket, and speak with a FreedomPop representative by email for free.


    But that I click that email for free link I get to
    https://support.freedompop.com/app/ask
    and fill it out, it then tells me I must pay extra for email support.
    https://support.freedompop.com/app/ask

    So how do I get help on my lockout?
  • Usually BefuddledUsually Befuddled Posts: 41FreedomPop Newbie
    edited January 22 #4


    stupheyewant
    Post edited by MarcelaS on
  • MarcelaSMarcelaS Posts: 1,025 admin

    So my Hotspot has been locked out. The link tells me to contact support over this
    "unforeseen technical issue"

    I go to
    https://support.freedompop.com/app/answers/detail/a_id/3056/
    which says:
    You must have the “Live Phone Support Service” to speak with a FreedomPop representative by phone. However you can submit a ticket, and speak with a FreedomPop representative by email for free.


    But that I click that email for free link I get to
    https://support.freedompop.com/app/ask
    and fill it out, it then tells me I must pay extra for email support.
    https://support.freedompop.com/app/ask

    So how do I get help on my lockout?



    stupheyewant

    Hi!

    We have refreshed and reactivated the service. Please let us know if it is working properly.
  • Usually BefuddledUsually Befuddled Posts: 41FreedomPop Newbie
    It's back up; thank you.
  • MarcelaSMarcelaS Posts: 1,025 admin

    It's back up; thank you.

    Anytime!

    If you have any other question, do not hesitate to contact us.
This discussion has been closed.