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Can't connect to hotspot.

Nicholas DimmickNicholas Dimmick Posts: 7FreedomPop Newbie
My Freedom Spot 803s Hotspot (Sierra Wireless AirCard 803s) Isn't working anymore. It can connect to a cellular network, but when I try to connect my computer to it via wifi, I get an error that states the computer was unable to connect. My phone, and tablet are unable to connect, either. I have done a factory reset of the device, and that has not solved the problem. I've deleted the wifi profile from my computer, and rebooted the computer, but that didn't work either. Any ideas? Thanks.

Comments

  • CarlosGCarlosG Posts: 932 admin

    My Freedom Spot 803s Hotspot (Sierra Wireless AirCard 803s) Isn't working anymore. It can connect to a cellular network, but when I try to connect my computer to it via wifi, I get an error that states the computer was unable to connect. My phone, and tablet are unable to connect, either. I have done a factory reset of the device, and that has not solved the problem. I've deleted the wifi profile from my computer, and rebooted the computer, but that didn't work either. Any ideas? Thanks.

    Hello,

    Our team will gladly help you with this issue. After reviewing your account we verified that the Sierra Wireless AirCard 803s' account is currently Active and working properly. If you are still having issues at this moment, the first thing we recommend you do is to perform a Factory Reset on your device. Please click here to find the steps to do so properly.

    Let us know what happens once this is done.
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