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Need help transfering current FP phone number to new SIM card (same device)
revpowles
Posts: 16FreedomPop Newbie ✭
I just bought the Premium LTE 1 GB Annual Promo for $49.99, and received my new SIM card. I already have a Freedom Pop number/account that I would like to keep. Can you please help me transfer my current number to the new SIM card? My current number that I would like to keep is 717-366-6350, and the new ICCID number on the new SIM card is 89011704278202914018. I have an iphone 7. Thank you!
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I previously asked for help transferring my current FP number to a new SIM card. Here is the text of my previous question:
I just bought the Premium LTE 1 GB Annual Promo for $49.99, and received my new SIM card. I already have a Freedom Pop number/account that I would like to keep. Can you please help me transfer my current number to the new SIM card? My current number that I would like to keep is 717-366-6350, and the new ICCID number on the new SIM card is 89011704278202914018. I have an iphone 7. Thank you!
Alejandra told me what to do, which included signing up for a temporary number, which I did. She then said:
"We have completed the transfer, please turn your device off and back on and when logging in the Freedompop app with the new sim, log in with the number ending in 6350."
I tried doing this (several times), but when I tried logging in to the FP app, I got a page that said I needed to choose a new phone number. I cannot log into my account with either my old number (the one I want to keep) or the new temporary number. I checked into my account on my computer, and it shows the transfer having been made, and my old number having the new SIM (like I want). How do I log into my account on my phone?0
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Answers
When I make an outgoing call to a landline, it rings on my cell phone and on the landline, but when the landline picks up neither one of us can hear the other talking, and the landline hangs up right away.
When I make an outgoing call to a cell phone, everything is fine. I can hear them and they can hear me.
When I receive a call from a landline, it rings on the landline but not on my cell phone and it doesn't connect. The same goes for receiving calls from a cell phone. It rings on the other person's cell phone but not on mine and it doesn't connect.
So basically, I can only make calls to other cell phones, and I can't receive any calls at all.
Is there any possibility that the SIM card could be damaged? My phone worked fine with the previous SIM, before things were switched over to the new one.