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Billing Update keeps failing

Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
My credit card is expiring 2/19 and am trying to do Billing Update using the renewed one. Its numbers are same but has new expiration date and CVV code.
I keep getting 'Error occurred. Please try again' when I click 'Save' after putting all the information.
Please help!

Answers

  • QuietDadQuietDad Posts: 12FreedomPop Newbie
    Not working for me either
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    My credit card is expiring 2/19 and am trying to do Billing Update using the renewed one. Its numbers are same but has new expiration date and CVV code.
    I keep getting 'Error occurred. Please try again' when I click 'Save' after putting all the information.
    Please help!

    QuietDad said:

    Not working for me either

    Hi! Can you please confirm you were updating the payment method over a PC and not the mobile app?
    If that is the case, try to update it by reentering the information but making sure to do so from an incognito window or after clearing your cache and cookies.
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    Yes, I'm doing it in PC(Win7Pro) + Chrome(latest). I also did it in incognito mode and cleared cookies and data but still getting 'An error occurred. Please try again'.
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    Yes, I'm doing it in PC(Win7Pro) + Chrome(latest). I also did it in incognito mode and cleared cookies and data but still getting 'An error occurred. Please try again'.

    Would you be so kind to forward a ascreenshot of the error you get?
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    edited February 1 #6
    Here is the screenshot. The message disappears in about 3 seconds. I took it before it is gone.

    Post edited by Bongback Kwon on
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    Is someone looking into this? Please let me update my credit card info!!
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    Is someone looking into this? Please let me update my credit card info!!

    We are still looking into this.
    Is there any other card you could use?
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    Yes, I was able to use another card and I see it is holding $20 on the card.
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    Yes, I was able to use another card and I see it is holding $20 on the card.

    Did you update the payment to Paypal?
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    No, I have used another CC.
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    No, I have used another CC.

    I do not see any $20 charge or hold on the account, perhaps it is a hold placed by your financial institution. We would recommend to contact them directly to check.
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    I have 5 lines on that account and I see all 5 are updated with the same billing info. I'm ok with that.
    The 2 of 5 are old global SIM and I'm trying to remove them but I keep getting errors. Can you help me with that?
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    I meant I see $20 held on my CC.
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    I have 5 lines on that account and I see all 5 are updated with the same billing info. I'm ok with that.
    The 2 of 5 are old global SIM and I'm trying to remove them but I keep getting errors. Can you help me with that?

    We are afraid the system will not let you fully remove the old global sim accounts but as long as they are canceled, they will not generate any charges.

    I meant I see $20 held on my CC.

    If the hold is made on the card, contact your financial institution for more information on the reason for the old.
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    I can not cancel the Global SIM lines. It is giving the following error.

  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    I can not cancel the Global SIM lines. It is giving the following error.

    What are the names for the global sim account you need cancelled?
  • Bongback KwonBongback Kwon Posts: 25FreedomPop Newbie
    Phone#1: 860-215-4650
    Phone#2: 860-215-4787
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    Phone#1: 860-215-4650
    Phone#2: 860-215-4787

    We have canceled both global sim accounts. Please let us know if we can help with anything else.
This discussion has been closed.