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received new sim

eriseris Posts: 3FreedomPop Newbie
Hi,
I received a new sim as I've been informed that my old sim is no longer supported. I just activated the new sim, but it looks like there are 2 different lines in my account; the old sim and the new sim. What should I do? I need to use the phone number of the old sim!

Answers

  • MarcelaSMarcelaS Posts: 1,025 admin
    eris said:

    Hi,
    I received a new sim as I've been informed that my old sim is no longer supported. I just activated the new sim, but it looks like there are 2 different lines in my account; the old sim and the new sim. What should I do? I need to use the phone number of the old sim!

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the old phone number you would like to swap and the last four digits of the ICCID number printed on the new sim card so we can complete your request.
  • eriseris Posts: 3FreedomPop Newbie
    Hi,

    The last four digits of the old phone number I'd like to keep : 0800
    And the last four digits of the ICCID number of the new sim : 89011704278203272226

    Thank you!
  • MarcelaSMarcelaS Posts: 1,025 admin
    eris said:

    Hi,

    The last four digits of the old phone number I'd like to keep : 0800
    And the last four digits of the ICCID number of the new sim : 89011704278203272226

    Thank you!

    Hi!

    The number swap was completed, the old number is now on the LTE sim card. Please turn off your devices and back on.

    To cancel the Global sim, as the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
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