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successful BYOD activation and would like to request a device swap between the new and old account

Aldo ChelloAldo Chello Posts: 15FreedomPop Newbie
I have made a successful BYOD activation and would like to request a device swap between the new and old account.
Please help
Thank you

Answers

  • CarlosGCarlosG Posts: 2,131 admin

    I have made a successful BYOD activation and would like to request a device swap between the new and old account.
    Please help
    Thank you

    Hello,

    Our team will gladly help you with this issue. Please confirm both devices' MEID (MAC) numbers as well as the last four digits of their phone numbers so we can take a closer look at them.
  • Aldo ChelloAldo Chello Posts: 15FreedomPop Newbie
    Hello,

    Please put this account > MEID 99000584732503 phone number 3852752422

    On this phone> MEID 99000474271266 phone number (385) 275-2883



    Thank You
  • CarlosGCarlosG Posts: 2,131 admin

    Hello,

    Please put this account > MEID 99000584732503 phone number 3852752422

    On this phone> MEID 99000474271266 phone number (385) 275-2883



    Thank You

    Are you wanting a device swap or would you rather transfer only the phone numbers?
  • Aldo ChelloAldo Chello Posts: 15FreedomPop Newbie
    device swap

    I want a device swap
    Swap the account on these devices...

    MEID 99000584732503 number 3852752422

    MEID 99000474271266 number (385) 275-2883

    Thank You Carlos
  • CarlosGCarlosG Posts: 2,131 admin

    device swap

    I want a device swap
    Swap the account on these devices...

    MEID 99000584732503 number 3852752422

    MEID 99000474271266 number (385) 275-2883

    Thank You Carlos

    I have successfully swapped the devices. Please turn both devices off and back on and let me know if they work properly.
  • Aldo ChelloAldo Chello Posts: 15FreedomPop Newbie
    Yes.
    They are swapped and working.
    I had to tap account sync in the app before the devices would change over...

    Thank you ver much for you help
    Very nice of you
  • CarlosGCarlosG Posts: 2,131 admin

    Yes.
    They are swapped and working.
    I had to tap account sync in the app before the devices would change over...

    Thank you ver much for you help
    Very nice of you

    We're happy to help in any way possible. Have a great day!
This discussion has been closed.