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Need to swap back to spare fp phone, current one is broken

studio267studio267 Posts: 12FreedomPop Newbie
Hello,
I need to switch back to my original fp phone, a Moto E 2nd Gen.

Current Device [Broken, but active]:
Samsung Note 4
Phone # _0081

Old Freedompop Device [needs to be activated]:
Moto E 2nd Gen
MEID 99000626268548

I'm at your mercy, I'm hurting without a phone right now

Thank You


Answers

  • CarlosGCarlosG Posts: 1,816 admin
    studio267 said:

    Hello,
    I need to switch back to my original fp phone, a Moto E 2nd Gen.

    Current Device [Broken, but active]:
    Samsung Note 4
    Phone # _0081

    Old Freedompop Device [needs to be activated]:
    Moto E 2nd Gen
    MEID 99000626268548

    I'm at your mercy, I'm hurting without a phone right now

    Thank You


    Hello,

    Our team will gladly help you with this issue. Before we move forward with replacing the current Samsung Note 4 with the old Moto E 2nd Gen, please confirm this device's MAC or DEC numbers to make sure it was the same device that was active there before.
  • studio267studio267 Posts: 12FreedomPop Newbie
    Great, thanks. This is a Moto E 2nd Gen that I got when I first signed up for freedompop, glad I still have it.
    The MEID [Decimal] # is 256691562202524488
    The MEID # is 99000626268548
    The IMEI # is 990006262685489
    I don't know what a phone devices MAC # is [I know it w/ internet stuff], so I included all the other important ones. Hope this is what you need to get me going soon.
    Thanks-Chris
  • CarlosGCarlosG Posts: 1,816 admin
    studio267 said:

    Great, thanks. This is a Moto E 2nd Gen that I got when I first signed up for freedompop, glad I still have it.
    The MEID [Decimal] # is 256691562202524488
    The MEID # is 99000626268548
    The IMEI # is 990006262685489
    I don't know what a phone devices MAC # is [I know it w/ internet stuff], so I included all the other important ones. Hope this is what you need to get me going soon.
    Thanks-Chris

    We have replaced the Note 4 with the Moto E. Please turn the device off and back on and let us know if it works properly.
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