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Battery gets hot and phone dies

Eric_ChangFORGEEric_ChangFORGE Posts: 36FreedomPop Newbie
Hi. Suddenly, my phone is unusable. It runs out of power within a couple of hours. Even while inactive, the back of the phone gets hot. It even loses power when the phone is shut off. I suspect a serious battery issue. This could be dangerous. Could you get back to me ASAP with a solution. Sorry about the category selection, but this was the closest one in the fairly limited list.

This phone is only 2 months old.

Eric

Comments

  • [Deleted User][Deleted User] Posts: 0 admin

    Hi. Suddenly, my phone is unusable. It runs out of power within a couple of hours. Even while inactive, the back of the phone gets hot. It even loses power when the phone is shut off. I suspect a serious battery issue. This could be dangerous. Could you get back to me ASAP with a solution. Sorry about the category selection, but this was the closest one in the fairly limited list.

    This phone is only 2 months old.

    Eric

    Hi!

    Our team is glad to assist you.

    We are sorry to know you are experiencing issues with your phone.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • Eric_ChangFORGEEric_ChangFORGE Posts: 36FreedomPop Newbie
    4242

    Is this a common occurrence? Would a new battery help. One is on the way.
  • [Deleted User][Deleted User] Posts: 0 admin

    4242

    Is this a common occurrence? Would a new battery help. One is on the way.

    Hi!

    After checking your account, we found this case is being handled by one of our email representatives, the battery replacement has been requested already and to avoid confusion, we will close this conversation.
This discussion has been closed.