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Freedompop App Continues to Crash on LG V20.

BHammzyBHammzy Posts: 5FreedomPop Newbie
So ever since I've started to use the freedompop app on my LG V20 there has been nothing but absolute issues. It's to the point where I cannot even connect a simple phone call without the app crashing and closing everything out. The messages seem to be working just fine but anytime I try using the call feature it is absolutely dreadful.

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    BHammzy said:

    So ever since I've started to use the freedompop app on my LG V20 there has been nothing but absolute issues. It's to the point where I cannot even connect a simple phone call without the app crashing and closing everything out. The messages seem to be working just fine but anytime I try using the call feature it is absolutely dreadful.

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • BHammzyBHammzy Posts: 5FreedomPop Newbie
    Awesome, thank you so much! The last 4 digits are 8232
  • [Deleted User][Deleted User] Posts: 0 admin
    BHammzy said:

    Awesome, thank you so much! The last 4 digits are 8232

    Hi!

    Please follow the steps to update APN's on your phone.

    Below a useful article

    https://support.freedompop.com/app/answers/detail/a_id/3322/kw/apns

    After that sync account data

    https://support.freedompop.com/app/answers/detail/a_id/3240/kw/sync account

    If you still have issues, you can uninstall the app and install it again.
  • BHammzyBHammzy Posts: 5FreedomPop Newbie
    So I just did that as well, and no matter what I continue to get the message stating that messenger has stopped working and it crashes. It's really frustrating as well because I'm trying to use this as a business phone and it is extremely frustrating.
  • [Deleted User][Deleted User] Posts: 0 admin
    BHammzy said:

    So I just did that as well, and no matter what I continue to get the message stating that messenger has stopped working and it crashes. It's really frustrating as well because I'm trying to use this as a business phone and it is extremely frustrating.

    Hi!

    Please uninstall the app and install it again.

    Let us know if it is working properly.
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