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How do I get a refund if I want to cancel my account?

Yakiki3Yakiki3 Posts: 3FreedomPop Newbie
I don't know how the refund works.

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    Yakiki3 said:

    I don't know how the refund works.

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • Yakiki3Yakiki3 Posts: 3FreedomPop Newbie
    0047 and 8421
    I'd like to close those two accounts and get the refunds of top-up balance fyi.
  • [Deleted User][Deleted User] Posts: 0 admin
    Yakiki3 said:

    0047 and 8421
    I'd like to close those two accounts and get the refunds of top-up balance fyi.

    Hi!

    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    Please keep in mind that any unused credit can only be transferred to a different account, per our terms or service, whether or not the account is canceled, it's non-refundable.
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