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Account suspended

anniemeannieme Posts: 9FreedomPop Newbie
Today should be the start of new cycle. Instead I get a message that my account is suspended due to billing issue. I checked the credit card info and it is correct. I also have top-off credit available. So why has my account been suspended?

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    annieme said:

    Today should be the start of new cycle. Instead I get a message that my account is suspended due to billing issue. I checked the credit card info and it is correct. I also have top-off credit available. So why has my account been suspended?

    Hi!

    Our team is glad to assist you.

    Please provide the last four digits of the phone number in question so we can take a closer look at it.
  • anniemeannieme Posts: 9FreedomPop Newbie
    Issue has been resolved.
  • [Deleted User][Deleted User] Posts: 0 admin
    annieme said:

    Issue has been resolved.

    Awesome!

    Feel free to contact us back if you need further assistance!
This discussion has been closed.