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Submitting a ticket says I need VIP Service first

XiferXifer Posts: 2FreedomPop Newbie
Submitting a support ticket says I need some VIP service, I thought support tickets were free to use? Perhaps something in my account got corrupted?

https://support.freedompop.com/app/answers/detail/a_id/3056/
"You must have the “Live Phone Support Service” to speak with a FreedomPop representative by phone. However you can submit a ticket, and speak with a FreedomPop representative by email for free. "

Answers

  • MarcelaSMarcelaS Posts: 1,090 admin
    Xifer said:

    Submitting a support ticket says I need some VIP service, I thought support tickets were free to use? Perhaps something in my account got corrupted?

    https://support.freedompop.com/app/answers/detail/a_id/3056/
    "You must have the “Live Phone Support Service” to speak with a FreedomPop representative by phone. However you can submit a ticket, and speak with a FreedomPop representative by email for free. "

    Hello!

    We apologize for the lack of response.

    Please be aware that phone support and to submit a ticket online, the services are only available to Premium Support subscribers. You can add Premium Support subscription from your online profile to be able to contact them at 888-701-1353.

    You could also visit one of our Basic support options such as forums.freedompop.com, support.freedompop.com, or on Twitter via Direct Message.

    If you would like us to give you more assistance over this channel, provide us with your with a description of your issue as well as confirm the email address your account is under.
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