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Wrongfully charged

KTasiaKTasia Posts: 8FreedomPop Newbie
I downgraded my plan to the free service and was charged the $35.94 for the semi annual plan still and the $20 top up fee. Please refund the $35.94 as the system should not have auto-charged me for this when I downgraded the service.

Answers

  • CarlosGCarlosG Posts: 1,816 admin
    KTasia said:

    I downgraded my plan to the free service and was charged the $35.94 for the semi annual plan still and the $20 top up fee. Please refund the $35.94 as the system should not have auto-charged me for this when I downgraded the service.

    Hello,

    Our team is more than willing to help you resolve this issue as quickly as possible. We will be opening a private message regarding this matter as we need to gather and provide personal account information.
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