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Account suspended due to billing issue

XiaoMiXiaoMi Posts: 3FreedomPop Newbie
Today I log into my account (ending 8088) and saw this message:

"Alert: Account suspended due to billing issue. Click here to update your credit card or change payment method."

I don't know why I am getting this as my billing method hasn't changed. Anyway I follow the instructions to update the billing method anyways and received confirmation says update was successful, but I am still seeing the message in my account.

Please help. Thanks. 

Answers

  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin
    XiaoMi said:

    Today I log into my account (ending 8088) and saw this message:

    "Alert: Account suspended due to billing issue. Click here to update your credit card or change payment method."

    I don't know why I am getting this as my billing method hasn't changed. Anyway I follow the instructions to update the billing method anyways and received confirmation says update was successful, but I am still seeing the message in my account.

    Please help. Thanks. 

    Hi! We were able to manually reactivate the account. Please Go to Menu on the FP messaging app and scroll down until you find the option that reads "Sync Account" if you have an Android or log out and back in the app if you have an iOS device.
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