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Account suspended

uyoahzuyoahz Posts: 13FreedomPop Newbie
Hi @MarcelaS @AlejandraG @CarlosG,
I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
Alert: Account suspended due to billing issue

Answers

  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin
    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
  • uyoahzuyoahz Posts: 13FreedomPop Newbie

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin
    uyoahz said:

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
    It seems the system requires you to update the billing information on file, from a PC from a private window, to be able to reactivate the account and use the 61 MB left on it.
    If there was credit that expired, you can reactivate it from your online billing settings.
  • andy duckerandy ducker Posts: 25FreedomPop Newbie
    I have received the same error message and followed the steps the website (through paypal) yesterday, Feb13th, and today i'm getting the same error today.

    I logged into Paypal and see the $.01 transaction authorized... what is the problem
  • uyoahzuyoahz Posts: 13FreedomPop Newbie

    uyoahz said:

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
    It seems the system requires you to update the billing information on file, from a PC from a private window, to be able to reactivate the account and use the 61 MB left on it.
    If there was credit that expired, you can reactivate it from your online billing settings.
    like @andy ducker said, I've both credit and payment setup, I even got 0.01 charge on my Paypal yesterday, but my account is still inactive. Please help! @AlejandraG
  • uyoahzuyoahz Posts: 13FreedomPop Newbie

    Attach the screenshot
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin
    uyoahz said:

    uyoahz said:

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
    It seems the system requires you to update the billing information on file, from a PC from a private window, to be able to reactivate the account and use the 61 MB left on it.
    If there was credit that expired, you can reactivate it from your online billing settings.
    like @andy ducker said, I've both credit and payment setup, I even got 0.01 charge on my Paypal yesterday, but my account is still inactive. Please help! @AlejandraG
    uyoahz said:


    Attach the screenshot

    Did you try to do so from an incognito window as suggested?
    Or how about trying to use a different payment method?
  • FabianFabian Posts: 3FreedomPop Newbie


    I am also having this issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." HELP!!! 831-245-0041
  • andy duckerandy ducker Posts: 25FreedomPop Newbie
    yes, it was in an "inprivate" window.

    why would I try another method? nothing has changed as far as my bank or paypal setup. it worked a week ago when I had to topup my balance. the problem has to be with freedompop as usual.
  • uyoahzuyoahz Posts: 13FreedomPop Newbie

    uyoahz said:

    uyoahz said:

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
    It seems the system requires you to update the billing information on file, from a PC from a private window, to be able to reactivate the account and use the 61 MB left on it.
    If there was credit that expired, you can reactivate it from your online billing settings.
    like @andy ducker said, I've both credit and payment setup, I even got 0.01 charge on my Paypal yesterday, but my account is still inactive. Please help! @AlejandraG
    uyoahz said:


    Attach the screenshot

    Did you try to do so from an incognito window as suggested?
    Or how about trying to use a different payment method?
    Changing to use credit card works, thanks!
  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    yes, it was in an "inprivate" window.

    why would I try another method? nothing has changed as far as my bank or paypal setup. it worked a week ago when I had to topup my balance. the problem has to be with freedompop as usual.

    We are sorry to learn the issue persists.
    And how about trying another payment? that worked for the other customer having the same issue.
    Fabian said:



    I am also having this issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." HELP!!! 831-245-0041

    Hi! Can you please confirm if this was an issue for the line registred under the email address you use for this forum? If it was, we can see the device was resumed last week but please let us know.
    uyoahz said:

    uyoahz said:

    uyoahz said:

    uyoahz said:

    Hi @MarcelaS @AlejandraG @CarlosG,
    I got below alert and updated my payment setup, but the account is still not active. Please help ASAP.
    Alert: Account suspended due to billing issue

    Hi! Can you please confirm the account in question is the one ending in 4009 under the email address you use for this forum?
    Yes!
    It seems the system requires you to update the billing information on file, from a PC from a private window, to be able to reactivate the account and use the 61 MB left on it.
    If there was credit that expired, you can reactivate it from your online billing settings.
    like @andy ducker said, I've both credit and payment setup, I even got 0.01 charge on my Paypal yesterday, but my account is still inactive. Please help! @AlejandraG
    uyoahz said:


    Attach the screenshot

    Did you try to do so from an incognito window as suggested?
    Or how about trying to use a different payment method?
    Changing to use credit card works, thanks!
    We are glad to learn that! Take care.
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