$3.49 monthly charge for SF

phillip_hallphillip_hall Posts: 29FreedomPop Newbie
Hello. I thought I was able to resolve this issue with a monthly charge of $3,49 even though I no longer live in San Francisco. It’s back and I was charged again on Feb. 9th

https://forums.freedompop.com/us/discussion/comment/132810#Comment_132810

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  • Hello. I thought I was able to resolve this issue with a monthly charge of $3,49 even though I no longer live in San Francisco. It’s back and I was charged again on Feb. 9th

    https://forums.freedompop.com/us/discussion/comment/132810#Comment_132810

    Hi!

    Our team is glad to assist you.

    Since this is a new one can you please confirm these are the last four digits of your phone number 1777?

    Thanks in advance to confirm the information.
  • phillip_hallphillip_hall Posts: 29FreedomPop Newbie
    Yes. Thank you.
  • Yes. Thank you.

    Hi!

    We have escalated this information to the appropriate team to investigate this case. As soon as we have more information we will contact you on this channel. We appreciate your patience.
  • phillip_hallphillip_hall Posts: 29FreedomPop Newbie
    Thank you. The refund was processed. But will I have to do this each month?
  • phillip_hallphillip_hall Posts: 29FreedomPop Newbie
    Thank you so much Marcela! You have been super helpful every time!
  • Thank you. The refund was processed. But will I have to do this each month?

    Thank you so much Marcela! You have been super helpful every time!

    Anytime!

    Keep in mind you are a very special customer!

    Have a nice weekend!
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