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Order new sim card and being charge for choosing phone number

Herman LayHerman Lay Posts: 20FreedomPop Newbie
I am ordering new sim card and I also being charged for choosing the phone number.
Who should I contact for this?

Regards,
HL

Best Answer

Answers

  • CarlosGCarlosG Posts: 2,141 admin

    I am ordering new sim card and I also being charged for choosing the phone number.
    Who should I contact for this?

    Regards,
    HL

    Hello,

    Our team is more than willing to help you resolve this issue. Please confirm if the email address in your profile is the same as the one associated with the account where this device is Active.
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Dear CarlosG:

    Yes.

    Thanks,
    HL
  • CarlosGCarlosG Posts: 2,141 admin

    Dear CarlosG:

    Yes.

    Thanks,
    HL

    After reviewing your account we verified that the reason a phone number fee was made is that there had been an original number ending in 6546 that was replaced with a second phone number ending in 2001.
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Yes, but how could you i get that 6546 when I am still choosing for 2001.
    I am still on choosing page when I choose 2001.

    Thanks,
    HL
  • CarlosGCarlosG Posts: 2,141 admin

    Yes, but how could you i get that 6546 when I am still choosing for 2001.
    I am still on choosing page when I choose 2001.

    Thanks,
    HL

    We're happy to help. Let us know if you have any other questions and we'll gladly help.
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Dear Carlos:

    Just let it go, I also have number.
    BTW if I have others question to move my number from fredompop phone without simcard to byo phone, do you need me to created new question?

    Thanks
    HL
  • CarlosGCarlosG Posts: 2,141 admin

    Dear Carlos:

    Just let it go, I also have number.
    BTW if I have others question to move my number from fredompop phone without simcard to byo phone, do you need me to created new question?

    Thanks
    HL

    Please provide me with the phone number you want to move as well the email address associated with the BYOD device you want it to move to and I'll make the swap right away.

    Once it's done, I'll remove your personal information from this conversation.
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Dear Carlos:

    Thanks but I also have created others request on Swap your Device or Number category.

    512 838 3398
    [email protected]
    Samsung Victory 4G LTE
    MEID:256691486703674677

    with

    628 225 2001
    [email protected]
    Nexus 5X
    ICCID:89011704278203336013 Phone:2001 Nexus 5X

    Regards:

    HL
  • CarlosGCarlosG Posts: 2,141 admin

    Dear Carlos:

    Thanks but I also have created others request on Swap your Device or Number category.

    512 838 3398
    [email protected]
    Samsung Victory 4G LTE
    MEID:256691486703674677

    with

    628 225 2001
    [email protected]
    Nexus 5X
    ICCID:89011704278203336013 Phone:2001 Nexus 5X

    Regards:

    HL

    Hi,

    Are you still needing assistance with this? If so, are you wanting a device swap or only a phone number swap?
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Hi Carlos I need to swap phone number.
    Could you help me with that?

    Thanks HL
  • Herman LayHerman Lay Posts: 20FreedomPop Newbie
    Thanks Carlos is working
  • CarlosGCarlosG Posts: 2,141 admin

    Thanks Carlos is working

    We're happy to help. Have a great week!
This discussion has been closed.