Account suspended due to billing issue

brabra Posts: 10FreedomPop Newbie
I've get error "Account suspended due to billing issue", then I changed my billing type to Paypal, but still get the error, can you check it?
numbers ends:
3944

1188

Answers

  • CarlosGCarlosG Posts: 2,250 admin
    bra said:

    I've get error "Account suspended due to billing issue", then I changed my billing type to Paypal, but still get the error, can you check it?
    numbers ends:
    3944

    1188

    Hi,

    The first account with phone number ending in 3944 has LTE SIM card 89011703278096992659 however this device shows to have become deactivated due to a lack of use for the past 12 months. We can reactivate it if you'd like.

    The second device with phone number 1188, shows to belong to a Global SIM card with ICCID 8944200012794688303, however, this device became obsolete many months ago. We mentioned this information in a green box in every account that had a Global SIM in it and we offered customers the option to upgrade the SIM card to an LTE SIM when we first started. Click here to get more information on this issue.

    If this upgrade was not made to your device, we advise you to purchase one of our LTE SIMs at any of our online retailers so that the phone number can be moved to the new account once it's been activated.
  • brabra Posts: 10FreedomPop Newbie
    hi, can you please reactive for me?
  • CarlosGCarlosG Posts: 2,250 admin
    bra said:

    hi, can you please reactive for me?

    We have successfully reactivated the device requested. Please turn your device off and back on and let us know if it works properly.
  • brabra Posts: 10FreedomPop Newbie
    my number ends with 1188 was switch to new sim, but I still have account suspend error, can you reactivate?
  • CarlosGCarlosG Posts: 2,250 admin
    bra said:

    my number ends with 1188 was switch to new sim, but I still have account suspend error, can you reactivate?

    As mentioned above, this ICCID belongs to a Global SIM card which no longer works and cannot be reactivated as it has become obsolete.
  • brabra Posts: 10FreedomPop Newbie
    can you change the sim to 89011704278203115334?
  • CarlosGCarlosG Posts: 2,250 admin
    bra said:

    can you change the sim to 89011704278203115334?

    The only SIM that we can replace the new one with is the one we reactivated a few days ago and has ICCID 89011703278096992659. Do you want the new SIM to replace this device?
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