Phone release request

rodpgrodpg Posts: 3FreedomPop Newbie
Hi, can somebody help me get this two phones released?
I've checked the requirements and both have been active for more than 6 months and my account is in good standing.
I think this is the information required:

MEID: 256691518909781623
email: [email protected]
phone number: (385) 399-0405

MEID: 256691510409966404
email: [email protected]
phone number: (385) 399-3199

Thanks!

Answers

  • rodpg said:

    Hi, can somebody help me get this two phones released?
    I've checked the requirements and both have been active for more than 6 months and my account is in good standing.
    I think this is the information required:

    MEID: 256691518909781623
    email: [email protected]
    phone number: (385) 399-0405

    MEID: 256691510409966404
    email: [email protected]
    phone number: (385) 399-3199

    Thanks!

    Hi!

    Our team is glad to assist you.

    In order to release the phones, as the account holder, you will need to process this cancellation on your end for each line. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel

    When you complete the process contact us back to complete the process.
  • rodpgrodpg Posts: 3FreedomPop Newbie
    Thank you MarcelaS!
    I've completed the cancellation on my end for the two phones.
  • rodpg said:

    Thank you MarcelaS!
    I've completed the cancellation on my end for the two phones.

    We have requested to release the device to Sprint from our database. Please allow from 24-72 hours
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