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Can't connect to internet with hotspot

kml2000kml2000 Posts: 5FreedomPop Newbie
I purchased the data only SIM card kit earlier this year in January, but have not been able to use my hotspot for internet access since installing the SIM. I have the FreedomPop Supernova 655 hotspot and I have followed the steps on this page: https://forums.freedompop.com/us/discussion/16765/everything-supernova-655-connection-issue-passwords-issues-user-guide. I consistently get 2 to 3 white lights on, meaning the device has a good signal with the cellular tower. I have tried updating the Profile and updating the PRL (instructions at the link I provided), but I still do not have internet access when I connect my laptop to the hotspot.

Answers

  • CarlosGCarlosG Posts: 2,131 admin
    kml2000 said:

    I purchased the data only SIM card kit earlier this year in January, but have not been able to use my hotspot for internet access since installing the SIM. I have the FreedomPop Supernova 655 hotspot and I have followed the steps on this page: https://forums.freedompop.com/us/discussion/16765/everything-supernova-655-connection-issue-passwords-issues-user-guide. I consistently get 2 to 3 white lights on, meaning the device has a good signal with the cellular tower. I have tried updating the Profile and updating the PRL (instructions at the link I provided), but I still do not have internet access when I connect my laptop to the hotspot.

    Hello,

    Our team will gladly help you with this issue. Please confirm the device's MEID (MAC or DEC or ICCID) numbers so we can take a closer look at it.
  • kml2000kml2000 Posts: 5FreedomPop Newbie
    MEID = 256691441901208423
  • CarlosGCarlosG Posts: 2,131 admin
    kml2000 said:

    MEID = 256691441901208423

    This device looks to have been canceled due to a lack of use. Would you like me to reactivate it?
  • kml2000kml2000 Posts: 5FreedomPop Newbie
    Yes please.
  • CarlosGCarlosG Posts: 2,131 admin
    kml2000 said:

    Yes please.

    We have successfully reactivated your device. Please turn it off and back on and let us know if it works properly. Be sure to click here to find all the information available on your specific device along with troubleshooting steps to properly reconfigure it.
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