Unable to Transfer/Port My Number From AT&T "Exceptional error"

LUTANGLUTANG Posts: 3FreedomPop Newbie
I was trying to port in my At&t number. After paying the $9.99 fee, I checked the transfer status "Transfer Status The order needs attention before processing can continue. - Account number, PIN or Account information incorrect." I went back to change the information, but when I tried to submit the request, it gave me this "Exceptional error". Tried several browser, same error message. Please help.

Comments

  • [Deleted User][Deleted User] Posts: 0
    LUTANG said:

    I was trying to port in my At&t number. After paying the $9.99 fee, I checked the transfer status "Transfer Status The order needs attention before processing can continue. - Account number, PIN or Account information incorrect." I went back to change the information, but when I tried to submit the request, it gave me this "Exceptional error". Tried several browser, same error message. Please help.

    Hi!

    Our team is glad to assist you.

    We were unable to find any port in number under the email on your profile. Please provide the email associated with it so we can further assist you.
  • LUTANGLUTANG Posts: 3FreedomPop Newbie
    Still not working
  • [Deleted User][Deleted User] Posts: 0
    LUTANG said:

    Still not working

    Please provide the information requested so we will be able to assist you.
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